Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTPH411A Mapping and Delivery Guide
Provide assistance in dispensary administration

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency HLTPH411A - Provide assistance in dispensary administration
Description This unit of competency describes the skills and knowledge required to assist with the administration of dispensary requirements, applying knowledge of dispensing and dispensary information requirements
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application The application of knowledge and skills takes place around standards, guidelines, policies and procedures and under the supervision of a qualified personIndividuals may take responsibility for their own outputsWork performed requires a range of well developed skills where some discretion and judgement is required
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Perform dispensing administration tasks
  • Complete tasks using dispensary administrative systems
  • Confirm accuracy of client details and dispensing data entered
  • Confirm approval or authority numbers for medicines requiring approval
  • Create and maintain client medication profile for clients using prescription, pharmacist only medicines and/or other medications
       
Element: Maintain dispensary information
  • Update dispensary system information as required
  • Back up dispensary system information to ensure secure data
  • Extract clinical and financial data required for reporting and claiming systems
  • Inform relevant pharmacist of changes to the data stored in the dispensary information system
  • Maintain confidentiality of dispensary information
       
Element: Process pharmaceutical benefit claims
  • Collate prescriptions for pharmaceutical benefit claims
  • Confirm prescription details for claiming purpose
  • Submit pharmaceutical claims to authority
  • Maintain records for claims submission
  • Issue and update pharmaceutical entitlement to client
  • Issue pharmaceutical benefit documents to client
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Observation of workplace performance is essential for assessment of this unit

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment:

Assessment should replicate workplace conditions as closely as possible

Simulations may be used to represent workplace conditions as closely as possible
Acceptable simulation requires:

Scope to determine that work is conducted within legislative and regulatory requirements

Scope to determine that work is conducted within WHS and infection control requirements

Resources essential for assessment include:

Access to relevant workplace or appropriately simulated environment where assessment can take place

Relevant legislation, regulations and guidelines

Relevant policies

Weighing and measuring equipment and instructions

Method of assessment may include:

Formal appraisal systems

Interviewing and questioning

Observation in the work place

Supporting statement of supervisor(s)

Written assignments/projects

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Current reference material for dispensing medicines

Dispensing procedures:

accepted self-checking processes when dispensing medications to ensure accuracy of own work

charging for pharmaceuticals e.g. organisation policy and the Pharmaceutical Benefits Scheme

prescribing conventions, and abbreviations and medical terminology used for instructions for the use of medicines

principles of calculations, weights and measures using Standards International (SI) system

procedures and rationale for validating medication orders

processes for reconstitution of products

properties of container types and principles of selection for use

specific requirements for dispensing controlled medicines

Identification and handling of products, including:

formulary medicines and non-formulary medicines e.g. clinical trial medicines and Special Access Scheme (SAS) medicines

products with the required integrity as well as those whose integrity has been compromised e.g. damaged, contaminated or deteriorated stock

routine handling of products and products requiring special handling, e.g. cytotoxics and their spill management, refrigerated and frozen items, light sensitive materials and flammables

Infection control principles and their relevance to dispensing medicines including:

maintaining a clean working environment and equipment

personal hygiene and the use of protective clothing

Knowledge of and the rationale for applicable legislation, organisation policy and in-house standard operating procedures (SOPs), relating to prescription preparation

Labelling:

requirements for different types of medicine orders and their different labelling requirements, including inpatient items, outpatient, and PBS and Section 100 prescriptions

legal requirements

principles of labelling pharmaceutical products e.g. product name, batch numbering and expiry date

Limitations of own work role including:

identification and referring of issues outside scope of practice to the authorised person

awareness of circumstances/situations where referral to a pharmacist is necessary

Work Health and Safety (WHS) policies, guidelines and symbols and their relevance to dispensing medicines

Pharmacy dispensary systems

Pharmaceutical Benefit Scheme (PBS):

Schedule of Pharmaceutical Benefit Scheme

Process for Pharmaceutical Benefit Authority items including streamline authority, phone authority and written authority.

Process for High Specialised Drugs

Pharmaceutical products:

administration, and use and effect on human physiology

common proprietary and generic names

drug forms, dose, strength and quantity

factors affecting the administration of medicines and pharmacokinetics

prescribing conventions, and abbreviations and medical terminology used for instructions for the use of medicines

principles and procedures of maintaining their security

principles and range of storage requirements

procedures for dealing with returned goods

scheduling of medicines and their different dispensing/ handling/recording requirement, including schedule 8 medicines

Pharmacy Board of Australia Pharmacy Guidelines for dispensing medicines

Pharmacy or health facility in-house computer system

Policies, standards and guidelines, industry codes of practice, legislative and regulatory requirements in regards to performing dispensary administrative tasks

Prescriptions / medication orders:

requirements to be satisfied for a complete, unambiguous and valid prescription / medication order and actions to take if validity is questionable

types of prescriptions / medication orders and their use

Principles and practices of ethical and professional codes of conduct

Understand the difference between generic drug and trade name(s) of medicines

Essential skills:

It is critical that the candidate demonstrate the ability to:

Assist pharmacist in the accurate preparation of medication order requirements

Follow instructions and complete tasks accurately and efficiently

Identify issues outside scope of practice and refer to the authorised person

Work in accordance with relevant work health and safety, and infection control guidelines

Work in accordance with relevant organisation policy, legislative requirements, industrial awards and agreements and in-house standard operating procedures (SOPs) for dispensing of orders

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Apply accepted self-checking processes through out dispensing procedure to ensure accuracy of own work

Communicate and interact effectively with colleagues, health care practitioners and clients

Demonstrate safe dispensing practices including:

calculate quantities of each item using Standards International (SI) system

create labels which are legal, clearly readable, with instructions expressed in simple language, including all information specified by the prescriber

identify and select correct product with reference to form, dose, strength, brand and quantity

identify discrepancies/deviations and refer to the authorised person

identify medicines by generic and proprietary names, or readily access the information

use ancillary and cautionary labels and explanatory statements and directions as specified by most recent Australian Pharmaceutical Formulary (APF)

use measuring devices correctly

Prepare and process information regarding dispensary administration including PBS and Section 100 claims

Source, extract, record and disseminate dispensary administration information (clinical and financial)

Take into account opportunities to address waste minimisation, environmental responsibility and sustainable practice issues

Use available resources and prioritise workload

Use dispensary information technology system

Use literacy, numeracy and oral communication skills required to fulfil the position in a safe manner as specified by the health care facility

Use problem solving skills

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Dispensary administrative systems may include:

Pharmacy dispensary hardware system:

keyboard, screen, printers, modem, scanners

main hard drive, associated floppy and/or CD / DVD / USB drives

various controller boards for peripheral devices

Pharmacy dispensary software system:

customer, supplier, stock, and medicine usage databases

proprietary software

spreadsheets, word processing, accounting packages

Accuracy of client details may include but is not limited to:

Allergies, medical conditions and other medications taken

Concessional/entitlement numbers and categories eg pension

Medicare numbers and individual healthcare identifiers

Name, current address, date of birth

Name of client’s doctor

Ward / clinic / business activity cost centre

Client medication profile may include:

Allergies or history of adverse drug reaction

Any known and relevant lifestyle factors e.g. history of drug dependency, use of non-pharmacy health care services or therapies

Any known chronic medical conditions or incapacities

Approximate weight and height of the patient

Authority numbers

Date of birth

Other medications including over the counter (OTC), complementary products, prescription etc.

Restricted medicine approvals

S100 status

SAS approvals

Maintain dispensary information may include but is not limited to:

Backing up system and maintaining security – daily, weekly and system backups

Financial management reports – number and value of medicines / products supplied / dispensed

Maintaining dispensing/prescription records

Maintaining medication/drug records

Maintaining prescriber records

Maintaining supply of cautionary and advisory information ready for use

Management accounting – customer accounts

Medicare Australia / government claims

Medicine usage reports

Printing consumer product information

Stock control reports

Updating patient records – demographic details, entitlement numbers

Prescription details may include:

Authority number including streamline authority

Date of prescription

Evidence of receipt by patient or agent

Medicare number

Pharmaceutical benefit code

Pharmaceutical benefit entitlement number

Prescriber name and number

Pharmaceutical benefit documents may include:

Medicare reimbursement form

Pharmaceutical benefit entitlement card

Pharmaceutical benefit record form

Pharmaceutical tax receipt

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Complete tasks using dispensary administrative systems 
Confirm accuracy of client details and dispensing data entered 
Confirm approval or authority numbers for medicines requiring approval 
Create and maintain client medication profile for clients using prescription, pharmacist only medicines and/or other medications 
Update dispensary system information as required 
Back up dispensary system information to ensure secure data 
Extract clinical and financial data required for reporting and claiming systems 
Inform relevant pharmacist of changes to the data stored in the dispensary information system 
Maintain confidentiality of dispensary information 
Collate prescriptions for pharmaceutical benefit claims 
Confirm prescription details for claiming purpose 
Submit pharmaceutical claims to authority 
Maintain records for claims submission 
Issue and update pharmaceutical entitlement to client 
Issue pharmaceutical benefit documents to client 

Forms

Assessment Cover Sheet

HLTPH411A - Provide assistance in dispensary administration
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTPH411A - Provide assistance in dispensary administration

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: